Profiler
Rachel Burke is a criminal profiler, one of the best, actually. She, along with a sophisticated team of specialists on the FBI's Violent Crimes Task Force in Atlanta, investigates crimes throughout the country. Together, they solve the toughest of cases while trying to live their lives as best they can.

Season 3 · Episode 17 ·
Three Carat Crisis
Sam and Bailey get caught up in a jewel heist by a trio of mentally unbalanced crooks, named Randy, Kate and Stevie, that quickly turns into a hostage situation within the jewelry store. They struggle to profile the perpetrators and their relationships with one another before any lives are lost. While Sam tries to reason with the ringleader, Randy, to give up, John quarrels with the overzealous police commander outside who wants to catch or kill all the perpetrators even if it means that all hostages will be killed.
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Episode 17 of season 3 of Profiler: “Three Carat Crisis”. Aired 1999-04-03. Watch it online free on ZapFlix.